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IT Helpdesk

Sarita Vihar, Delhi, India Not Disclosed

Job Description

  • Proven Help Desk Technician experience with focus on live chat or telephone remote support.
  • At least 3 years of technical support experience.
  • Passion for excellent customer service and helping users.
  • Excellent written communication skills for explaining complex technical concepts simply.
  • Proficiency in live chat tools and help desk ticketing systems.
  • Solid understanding of hardware, software, networking, and operating systems.
  • Proficiency in Office 365, Windows, macOS, and Exchange Online troubleshooting. Experience with Azure and Intune a plus
  • Thrives in fast-paced environment, handling multiple chat sessions.
  • Strong problem-solving skills, thinking critically under pressure.
  • Exceptional time management, prioritizing tasks effectively.
  • Patience, empathy, and positive attitude with end-users.
  • Basic knowledge of remote desktop tools and techniques.


Responsibilities


  • Engage with end-users to deliver effective technical support and issue resolution.
  • Diagnose and troubleshoot

    Qualifications

    • Live Chat and phone Support Experience
    • Troubleshooting and Issue Resolution
    • Apply For The Job

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Job Summary

Published On: 13 Feb, 2026

Vacancy: 2 Position(s)

Job Nature:

Salary: Not Disclosed

Location: Sarita Vihar, Delhi, India

Company Details

Flexis IT

Contact:

Email:

Website: http://www.flexisit.com

Flexis provides a turn-key, 24x7 SOC as a Service including the technology and security expertise necessary to secure your IT environment. Flexis inspects logs, monitors and analyzes your customers’ security events in real time, provides verified threat notifications, actionable plans to help remediate incidents and responsive breach prevention actions. Our managed security service combines people, intelligence, analysis and technology to provide you with end-to-end security monitoring, threat detection, and incident response.